Content sources

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What counts as a content source

Authoritative NOVA website content consists of editor-reviewed pages and structured records published through the content-management system. Policy, event, welfare, cabinet, and contact information should carry a verifiable source, status, or update date; drafts and hidden records should not appear publicly.

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How to read sources and dates

• “Last updated” indicates when public page content was last confirmed or published.
• A welfare “verified” date shows NOVA’s latest check of terms or shop details; it does not guarantee that a third party made no later changes.
• External links are supporting sources and do not mean NOVA controls or endorses all content on that site.

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How search and Ask NOVA use content

Search should return only published content approved for search. Ask NOVA should answer from approved public sources and provide links back to original pages. AI summaries can be wrong; for dates, eligibility, terms, or formal status, rely on the linked original page and authoritative external source.

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Requesting a correction

If information is outdated, incomplete, or unclear about its source, use the Contact page with the page URL, the correction needed, and a verifiable source. Editors should verify the report before updating the public record and related search data.